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Privacy Policy

Effective Date: May 26, 2025
Company Name: Matrivita Wellness LLP
Website: www.joyzee.in

 

 

Matrivita Wellness LLP ("we", "us", "our") is committed to safeguarding the privacy of its users ("you", "your") on our website, www.joyzee.in (“Website”). This Privacy Policy outlines the types of personal data we collect, how we use it, how we protect it, and your rights in relation to that data.

 

 

IMPORTANT NOTE ON CONSENT AND LEGAL CAPACITY

BY ACCESSING OR USING OUR WEBSITE OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU CONFIRM THAT YOU HAVE THE CAPACITY TO ENTER INTO A LEGALLY BINDING CONTRACT UNDER INDIAN LAW, IN PARTICULAR, THE INDIAN CONTRACT ACT, 1872, AND HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE PRIVACY POLICY.

YOU HEREBY CONSENT TO OUR COLLECTION, USE, SHARING, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME, AND ANY CONTINUED USE OF THE WEBSITE BY YOUR USE OF THE WEBSITE, FOLLOWING ANY SUCH AMENDMENTS TO THE PRIVACY POLICY, WILL BE DEEMED AS AN IMPLICIT ACCEPTANCE OF THE PRIVACY POLICY IN ITS AMENDED FORM. IF YOU ARE ACCESSING OR USING THE WEBSITE FROM AN OVERSEAS LOCATION, YOU DO SO AT YOUR OWN RISK, AND SHALL BE SOLELY LIABLE FOR COMPLIANCE WITH ANY APPLICABLE LOCAL LAWS.

 

 

1. Scope and Applicability

This Privacy Policy applies to personal data collected through our D2C website (www.joyzee.in) and any services, features, or content provided through the site. By accessing or using our services, you consent to the practices described in this policy.

 

 

2. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: When you voluntarily provide us data (e.g., placing an order).

  • Contractual Obligation: For order fulfillment and delivery.

  • Legal Obligation: For compliance with statutory requirements.

  • Legitimate Interests: For improving our website, marketing, and service delivery.

 

 

3. Information We Collect

We may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order history

  • Feedback, ratings, and survey responses

Note: We do not knowingly collect data from or about children under the age of 18.

 

 

4. How We Use Your Data

We use the collected data for the following purposes:

  • To process and fulfill orders

  • To send order confirmations and shipping updates

  • For customer support

  • To improve our products and services

  • To send marketing emails and promotions (with opt-out options)

  • For personalization of user experience

 

 

5. Cookies and Tracking Technologies

Our website uses cookies, pixels, tags, and similar tracking technologies (through Shopify and third-party tools like Google Analytics and Razorpay) to:

  • Understand website usage patterns

  • Store user preferences

  • Enable cart and order functionalities

  • Track marketing campaign effectiveness

You may control cookie preferences through your browser settings.

 

 

6. Third-Party Services

We use third-party service providers to operate our business. These include but are not limited to:

  • Payment Gateway: Razorpay

  • Analytics: Google Analytics

  • Email Marketing: Mailchimp / Shopify Email

We do not share your personal data with third parties for their direct marketing purposes.

 

 

7. Data Sharing and Disclosure

We do not sell or rent your data to any third party. Data is shared only as required for service provisioning (e.g., payment gateways, logistics).

 

 

8. Data Storage and Security

Our website is hosted on Shopify, which provides secure storage using industry-standard encryption and access controls:

  • Data is encrypted during transmission via HTTPS

  • Payment data is never stored on our servers and is securely processed via PCI-DSS-compliant gateways (Razorpay)

  • Access is limited to authorized personnel with strict data handling protocols

 

 

9. Data Retention

Personal data is retained as long as it is necessary for the purposes set out in this policy or as required by law. Generally, we retain data for 5 years, or longer if required for regulatory or tax purposes.

 

 

10. User Rights and Access

You may:

  • Access the personal data we hold about you

  • Correct or update your data

  • Request deletion of your data

  • Withdraw consent for marketing

  • Lodge a complaint with the Grievance Officer (details below)

To exercise any of these rights, contact us at: support@joyzee.in

 

 

11. Communication Preferences

We may contact you with transactional or marketing messages via email, SMS, or WhatsApp. You may unsubscribe at any time by following the opt-out instructions in our communications.

 

 

12. FSSAI & Regulatory Compliance

As per the Food Safety and Standards Authority of India (FSSAI) guidelines for E-commerce Food Business Operators (FBOs):

  • Our FSSAI license is available on our website and product packaging.

  • All product claims (nutritional, ayurvedic, etc.) are backed by scientific or traditional evidence.

  • Product listings conform to FSSAI Packaging & Labeling norms.

  • We comply with the Food Safety and Standards (Advertising and Claims) Regulations, 2018, and other relevant FBO regulations.

  • As required by law, we ensure transparency regarding the manufacturer, ingredients, nutritional value, and shelf life.

 

 

13. Sensitive Personal Data or Information (SPDI)

We do not collect or process any sensitive personal data such as passwords, financial account numbers, health status, biometric information, etc. Payments are handled exclusively through Razorpay and are governed by their security protocols.

 

 

14. International Data Transfers

We do not transfer your personal data outside India. All data is processed and stored in India or in data centers operated by Shopify in compliance with global security standards.

 

 

15. Children’s Privacy

We do not knowingly solicit or collect personal information from children under 18. If we become aware that such information has been collected, we will delete it promptly.

 

 

16. Data Breach Notification

In the unlikely event of a data breach, we will inform affected users and regulatory authorities within a reasonable timeframe, in accordance with applicable laws.

 

 

17. Links to Other Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such external websites.

 

 

18. Return and Refund Policy (Linked to Privacy)

We do not store funds in any digital wallet. Refunds, if applicable, are initiated via the original payment method. Return eligibility is governed by our Return & Refund Policy.

 

 

19. Grievance Officer

In compliance with the Information Technology Act, 2000 and rules made thereunder:

Name: Aryaraj Singh
Designation: Grievance Officer
Email: support@joyzee.in
Phone: +91-9821611584
Address: C - 289 (RP-06), Sector 71, Noida, Uttar Pradesh, 201301

 

 

20. Policy Amendments

We may update or revise this Privacy Policy at our discretion. Continued use of the Website after changes have been posted will constitute your acceptance of the revised policy. It is your responsibility to review this policy periodically.

 

 

21. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

Matrivita Wellness LLP
C - 289 (RP-06), Sector 71,
Noida, Uttar Pradesh, 201301
Email: support@joyzee.in
Phone: +91 93183 54439